SHIPPING & PICK UP

Please note: there is a 3-5 day processing time for all orders (excluding weekends and holidays).

SHIPPING WITHIN CANDA

Orders are shipped from Toronto, ON
Shipping fees are based on the total weight of the order (FREE for orders $100+)
All orders come with a tracking number

Delivery Area	Priority™	Xpresspost™	Expedited Parcel™	Flat rate box	Regular Parcel™
Major Urban Centres
Local	next day	next day	1 day	1 day	up to 2 days
Regional	next day	next day	1 day and up to 3 days	1 day and up to 3 days	3 days and up to 5 days
National	next day	2 days	2 days and up to 7 days	2 days and up to 7 days	4 days and up to 9 days
Non-Major Urban Centres
Local	next day	next day	1 day	1 day	2 days
Regional	next day and up to 2 days	2 days	up to 4 days	up to 4 days	up to 6 days
National	next day and up to 3 days	3 days	up to 11 days	up to 11 days	up to 12 days
Northern Regions and Remote Centres
Local	5 days	5 days	6 days	6 days	8 days
Regional	5 days and up to 7 days	5 days and up to 7 days	6 days and up to 13 days	6 days and up to 13 days	6 days and up to 13 days
National	5 days and up to 8 days	5 days and up to 8 days	6 days and up to 13 days	6 days and up to 13 days	7 days and up to 13 days

***Once orders have been shipped, it is out of our control. If you have any issues, please contact Canada Post with your tracking number***

Please note: COVID-19 delays are not included in estimated shipping times.

Service	U.S.A.	International
Priority Worldwide (see Section 6.1)	next business day (certain destinations by 10:30 a.m.*)	2 to 3 business days
Xpresspost – USA	2 and 3 business days	–
Expedited Parcel – USA	4 to 7 business days	–
Tracked Packet – USA	4 to 7 business days	–
Xpresspost – International	–	4 to 7 business days (for most destinations)
Tracked Packet – International	–	6 to 10 business days
International Parcel (air)	–	6 to 10 business days
International Parcel (surface)	–	4 to 12 weeks
Small Packet (air)	5 to 8 business days	6 to 12 business days
Small Packet (surface)	–	4 to 12 weeks

***Once orders have been shipped, it is out of our control. If you have any issues, please contact Canada Post***

Please note: COVID-19 delays are not included in estimated shipping times.

You will receive an email from us once your order is ready for pick-up and a date & time will be arranged. If you do not receive an email within 5 days, please check your spam or junk mailbox.
Pick up location is at 2737 Keele St. Toronto, ON M3M 2E9
If you need to reschedule or require assistance, please contact sales@illumicandles.ca
Any orders not picked up within 24 hours of arranged pick-up date will be subjected to a holding fee of 10% per diem unless otherwise stated or arranged.